Optimize, secure, and scale your IT environment with our expert IT management services. Ensure smooth operations, enhanced security, and reliable support to drive your business forward with confidence.
Available in UK and US
We provide robust VoIP services personlized for businesses in the UK and US. Our solutions are designed to streamline communication, improve call quality, and support your team globally.
CLI refers to the phone number displayed to the recipient when a call is made. It helps the receiver identify who is calling. For example, when a call shows “+1 202 555 0123,” that number is the CLI. CLI can be masked or manipulated for branding or privacy purposes. It is also known as Calling Line ID or Caller ID.
DID is a virtual number that lets callers directly reach a specific department or individual, bypassing the main switchboard. For instance, a company might have one main number but assign a DID like “+1 202 555 0456” for the sales team. DID is commonly used in VoIP and PBX systems and can be local or international.
A cloud dialer is an outbound calling system hosted online, mainly used in sales, marketing, and support operations. It requires no hardware and automates the dialing process. Cloud dialers feature auto-dialing, CRM integration with platforms like HubSpot or Salesforce, intelligent call routing, and real-time analytics. They are easily scalable and ideal for remote teams.
Our VICIdial support covers setup, management, and optimization of your call center systems. We offer 24/7 emergency support to reduce downtime, pay-as-you-go plans for flexible budgeting, and remote installation services handled by expert technicians. For advanced needs, we also provide custom development and system scaling support, helping you design a VICIdial setup that grows with your business.
Dialer support ensures your calling systems—such as predictive, manual, or cloud dialers—operate smoothly. It includes installation, configuration, CRM and VoIP/SIP integration, and continuous technical assistance. We help resolve call drops, login issues, and manage campaigns efficiently. Our experts also optimize dialer settings to improve call connect rates and ensure compliance with Do Not Call (DNC) regulations. We support integrations with Salesforce, Zoho, HubSpot, and offer omnichannel capabilities through email, SMS, and WhatsApp.
An on-site dialer setup involves physically installing systems like VICIdial or GoAutoDial at your business location. This includes setting up servers, networking components, and VoIP phones or softphones. Dialer software is installed and configured with SIP providers, campaigns, and extensions. We handle database uploads, user role creation, firewall and security settings like IP whitelisting, and thorough testing. Our team also trains your agents, monitors the first campaign, and ensures a successful go-live.
